CCS Technical Assistance Plan (TAP) ...

Our Technical Assistance Plan (TAP), described below, provides assistance for our software products.

  1. Provides a maximum of thirty (30) requests for assistance or three (3) hours of time -- whichever comes first.
  2. Assistance is available between 9:00 am and 5:00 pm, Monday through Friday, EST.
    1. There will be times when we are unavailable.
    2. Closed weekends and federal holidays.
    3. Assistance weekdays after 5pm and on weekends/holidays is available on a time and materials basis.
  3. Assistance is available via phone, e-mail, and U.S. mail.
    1. Requests via e-mail and/or U.S. mail are processed as time permits -- requests via telephone ALWAYS receive priority!
    2. If you call and we are unavailable, please leave a message -- we will return your call as soon as possible.
  4. On-site service IS NOT INCLUDED -- but is available on a time and materials basis (call for information and details).
  5. Assistance with products from other companies (e.g., Microsoft Windows, installation of printer drivers, anti-virus software, etc., etc.) IS NOT INCLUDED but is available on an hourly basis (see the Extended Hours Addendum if you think you might need support with products from other companies).
    1. We are not experts on all of the various software and hardware products on the market today and may or may not be able to resolve your problem... but we will do our best!
  6. Unused requests and time expire at 5:00 P.M. on the 365th day (1 year) from the date of purchase.
$150.00  

Must have the current version of the software to purchase a TAP. Support for previous versions is available ONLY on an hourly basis.

The TAP Extended Hours Addendum (TAPEHA) provides additional requests and time, extended support hours, and help with other companies products.

  1. Provides an additional 20 requests for assistance or two (2) hours of time -- whichever comes first.
  2. Extended hours:
    1. 5:00 pm to 9:00 pm, Monday through Friday, EST.
    2. 9:00 am to 9:00 pm, Saturday, EST.
  3. Assistance with products from other companies (e.g., Microsoft Windows, installation of printer drivers, anti-virus software, etc., etc.) IS INCLUDED.
    1. We are not experts on all of the various software and hardware products on the market today and may or may not be able to resolve your problem... but we will do our very best!
  4. Updates and patches throughout the term of the TAP.
    1. No charge if downloaded from our web site (use the login credentials provided with your TAPEHA).
    2. If you prefer not to download, you can order a CD for a nominal charge that covers the costs of burning the CD and shipping/handling.
  5. Unused requests and time expire at 9:00 P.M. on the 365th day (1 year) from the date of purchase.

$100.00  

Must have an active TAP to purchase a TAPEHA.