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Technical Assistance
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| · | Is for CCS products only.
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| · | Assistance with products from other companies is available on a time and materials basis.
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| · | Provides:
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| · | Assistance with program installation and setup.
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| · | Guidance in using the software.
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| · | Help with areas of difficulty.
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| · | Assistance in processing bug reports.
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| · | Is available via phone, fax, e-mail, or US mail.
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| · | Customer is responsible for any long distance telephone charges.
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| · | Requests for assistance via fax, e-mail, or US mail are processed as time permits -- phone always requests receive priority.
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| · | On-site service is not included (on-site service is available on a time and materials basis).
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| · | Is usually available during our standard assistance hours.
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| · | There will be times when we are unavailable.
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| · | If you call during our standard assistance hours and we miss your call, you may leave a message and we will return your call.
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| · | Assistance is available during our extended assistance hours on a time and materials basis.
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| · | Does not include teaching operating system commands, analyzing hardware problems, or doing the work for you (assistance of this nature is available on a time and materials basis).
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| · | Is not a substitute for reading the printed documentation or the on-line help.
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| · | Will become more and more limited for older versions of the software as updated versions are released.
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