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As can be seen in the sample screen above, the software also displays the file, routine, and line number where the error occurred. Be sure to record this information prior to calling for assistance.
 Prior to calling for assistance, please be sure to:
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| · | Write down the exact error number and error message! Not having the exact error prevents us from providing the assistance you need, when you need it most!
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| · | Have your User's Guide available in case we need to look something up.
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| · | Put the phone near the computer so we can work together.
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| · | Write down the:
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| · | Version of Windows installed on the computer on which the program is being used.
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| · | Make and model of the computer being used.
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| · | CPU type.
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| · | Amount of RAM.
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| · | Amount of free space on the hard disk drive.
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| · | Version of the software you are using.
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| · | What you were doing that lead up to the error.
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 The cause of the error, or warning, must be determined, and corrected, before using the program again.
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| FAILURE TO IDENTIFY THE CAUSE OF, AND TO CORRECT, AN ERROR MAY COMPOUND THE PROBLEM AND CAUSE LOSS OF DATA!
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